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Troubleshooting Support for Window AC

Why is my AC not cooling?

There are several factors that impact window AC cooling functionality. Here are some common reasons and how to fix them. 1) Thermostat setting: Make sure your AC is set to "cool" mode and the temperature is several degrees lower than the room tempera

Why does my unit sound noisy?

There are a few reasons why your AC may sound noisier than expected, here are some common ones and tips to help solve the issue!. 1) Vibrating noises: This could be from the installation not being secure enough, try adding more foam around the frame

What do I do if my AC is leaking?

If you notice any leaking into your home, your unit may not be installed properly (or there has been some settling in your home & a re-install should do the trick)! The unit should be installed with a 1-degree tilt towards the back (outside of the wi

Why is there ice on my AC?

If you see ice forming on the coils behind the filter, that's a sign something is disrupting the head exchange process. The evaporator coils are getting too cold, and moisture in the air is freezing it. What to do if you notice ice:. 1) Turn off the

Why is my app showing offline?

Once in a while your app may go offline or may get stuck on a temperature if there's a disruption to the wifi. In addition to making sure your router is set to 2.4 and is close to the AC, try the following steps:. 1) Unplug the AC for 10 minutes and