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Orders - HVAC

Where can I manage my account and auto-refills?

Need to update your auto-refills? We make it easy. Log-in to Skio to change account details, update your delivery date, and pause or cancel your auto-refills.

What is your cancellation policy?

We know plans change. You can cancel an order up until receiving your shipping confirmation email. If your order has already been shipped, email us at [email protected] to set up a return.

What is your return policy?

We're pretty sure you'll love your new filters, but if for whatever reason you don't, we have a 30-day, return policy for customers that bought directly with us. Most returns incur a small restocking fee. Just email us at [email protected], and

What if I bought the wrong size? What is your exchange policy?

Wrong size, awkward fit? No prob. Reach out to our support team at [email protected] to set up a return and feel free to reorder the correct sized filters at any time!. Need help finding your size? Click here.

How do I contact customer support?

Need help? Send us a message at [email protected] or feel free to chat with us during our business hours!

How do your annual auto-refills work?

Looking to save money, decrease your carbon footprint, never forget a filter change again? You’ve come to the right place. Here’s how the annual auto-refills work:. Once the year is up and you’ve used all of your filters from the bulk pack, we will s