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General & Troubleshooting

Do I need 2.4 or 5g network to connect?

The Windmill AC is compatible with your router's 2.4Ghz band only. The 2.4 GHz band has better range than its 5GHz counterpart and can penetrate through walls/ceilings or any sort of obstacles better than the 5Ghz band. Almost all smart home products

What should I do if my app goes offline?

This is likely a connection in your WiFi. We have some simple troubleshooting steps below that usually do the trick! 1) Unplug the AC and plug back in. 2) Reset wifi by holding down wifi button for 5 seconds and deleting the device from the app .3) R

What should I do if my app is stuck on the same temperature?

This is likely a simple glitch with an easy fix! 1) Unplug the AC and plug back in. 2) Reset wifi by holding down wifi button for 5 seconds and deleting the device from the app .3) Re - pair the device as you did before. Also, make sure your router i

What should I do if my app is reading 0 degrees?

This is likely a simple glitch with an easy fix! 1) Unplug the AC and plug back in. 2) Reset wifi by holding down wifi button for 5 seconds and deleting the device from the app .3) Re - pair the device as you did before. Also, make sure your router i